Introduction

Welcome to our website.

We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, process, store, and protect your personal information when you visit our website, purchase our automatic car washing equipment, contact our customer service team, or use our online services.

By accessing and using our website, you acknowledge that you understand and agree to the practices described in this Privacy Policy.

Information We Collect

To provide secure shopping services, process orders, and improve your overall experience, we may collect the following categories of personal information:

Personal Information

When you place an order, create an account, or communicate with us, we may collect:

  • Full name
  • Email address
  • Telephone number
  • Billing address
  • Shipping address

Order and Transaction Information

When purchasing products through our website, we may collect:

  • Product details and order information
  • Purchase history
  • Transaction records
  • Shipping and delivery information
  • Customer service communications

Website Usage Information

When you browse our website, we may automatically collect certain technical information, including:

  • IP address
  • Browser type
  • Device information
  • Operating system information
  • Website interaction data
  • Pages viewed
  • Cookie and similar technology data

We only collect information necessary to provide our services, process transactions, maintain website security, and improve customer experience.

How We Use Personal Information

We use personal information collected through our website for the following purposes:

  • Processing and managing customer orders
  • Confirming payments and preventing unauthorized transactions
  • Arranging product shipment and providing delivery updates
  • Responding to customer inquiries and service requests
  • Managing returns, refunds, and product-related requests
  • Improving website functionality and shopping experience
  • Maintaining accurate business and transaction records
  • Complying with applicable legal, accounting, and regulatory requirements

We process personal information only for legitimate business purposes and in accordance with applicable privacy laws.

Payment Processing and Security

All payments made through our website are securely processed through Stripe, a trusted third-party payment processor.

Stripe handles payment transactions, payment authentication, fraud prevention, and transaction security services on our behalf.

We do not directly collect, store, or process complete payment card details on our internal servers.

All payment-related information is securely transmitted through encrypted payment systems and processed according to Stripe’s security standards and PCI-DSS compliance requirements.

Available payment methods may include:

  • Visa
  • Mastercard
  • American Express
  • Apple Pay
  • Google Pay
  • Electronic wallets and other secure payment options available during checkout

Legal Basis for Processing Personal Information

For customers located in regions with applicable data protection regulations, including the European Economic Area, we process personal information based on the following legal grounds:

Contract Performance

We process information necessary to:

  • Complete customer purchases
  • Deliver ordered products
  • Provide customer support services

Legal Obligations

We may process information to comply with:

  • Accounting requirements
  • Tax obligations
  • Commercial record-keeping requirements

Legitimate Interests

We process information necessary for:

  • Website security management
  • Fraud prevention
  • Improving products and services
  • Maintaining efficient customer support operations

Consent

Where required, we obtain customer consent before processing information for optional purposes, including marketing communications and non-essential cookies.

Sharing of Personal Information

We respect customer privacy and do not sell, rent, or trade personal information.

We may share necessary information only with trusted third-party service providers required to operate our online store, including:

Payment Service Providers

Payment-related information may be processed by Stripe to securely complete transactions, prevent fraud, and maintain payment security.

Shipping and Logistics Providers

Customer name, delivery address, and contact information may be shared with logistics partners to complete product delivery and provide shipment tracking.

Website and Technical Service Providers

We may use trusted providers for:

  • Website hosting
  • Security protection
  • Technical maintenance
  • Analytics services

All third-party service providers are required to process information securely and only for authorized business purposes.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to provide essential website functions, improve browsing experience, analyze website performance, and support secure online transactions.

Cookies may be used for:

  • Maintaining shopping cart functions
  • Supporting checkout operations
  • Remembering customer preferences
  • Improving website performance
  • Understanding website usage patterns
  • Supporting payment security functions

A cookie consent banner will be displayed when required by applicable regulations.

Non-essential cookies will only be activated after customers actively select the “Accept” option.

Customers may manage or disable cookies through their browser settings. Please note that disabling essential cookies may affect certain website functions, including shopping cart and checkout services.

Data Retention

We retain personal information only for the period necessary to fulfill the purposes described in this Privacy Policy.

Order information, payment records, and related business documentation may be retained for periods required by applicable accounting, tax, and commercial regulations.

When personal information is no longer required for legitimate business or legal purposes, it will be securely deleted or anonymized.

Data Security Protection

We implement appropriate technical and organizational measures to protect personal information from unauthorized access, loss, misuse, or disclosure.

Security measures include:

  • SSL encrypted data transmission
  • Secure payment processing systems
  • Restricted access to customer information
  • Internal security procedures
  • Fraud monitoring measures

While we take reasonable steps to protect customer information, no online transmission method can be guaranteed to be completely risk-free.

International Data Processing

Some trusted service providers involved in payment processing, website operations, analytics, or logistics services may process information in countries outside the customer’s location.

Where applicable, appropriate legal safeguards are implemented to ensure personal information receives adequate protection in accordance with relevant privacy regulations.

Customer Privacy Rights

Depending on applicable laws, customers may have the following rights regarding their personal information:

  • The right to access personal information
  • The right to correct inaccurate information
  • The right to request deletion of personal information where applicable
  • The right to restrict certain processing activities
  • The right to object to specific processing activities
  • The right to withdraw consent where processing is based on consent

Customers may exercise these rights by submitting a request through the available customer service channels.

Children’s Privacy

Our website and products are intended for customers who are legally capable of entering into purchasing agreements.

We do not knowingly collect personal information from children without appropriate authorization from a parent or legal guardian.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, business practices, security measures, or applicable legal requirements.

Any updated version will be published on this page with the revised effective date.

Privacy Commitment

We are committed to maintaining transparency, protecting customer privacy, and providing a secure online shopping environment for customers purchasing automatic car washing equipment and related products.

We continuously review our privacy practices to ensure personal information is handled responsibly, securely, and in accordance with applicable data protection requirements.